ICT Manager – Humanitarian Organization

About the role

World Vision Solomon Islands is seeking an ICT Manager to lead the delivery and support of information and communication technology services for over 80 staff across the country. The role ensures reliable access to World Vision systems, networks, and ICT resources while adhering to international ICT policies.

Key responsibilities

• Manage ICT systems administration, ensuring stable operation of networks and servers.
• Provide ICT service support and help‑desk assistance to staff in remote locations.
• Coordinate procurement of ICT hardware, software and services in an efficient and cost‑effective manner.
• Oversee ICT asset tracking, reporting and compliance with World Vision International ICT policies.
• Lead ICT projects, including installation and configuration of VSAT internet technology.

Required profile

• Minimum 5 years of experience managing the full spectrum of ICT services.
• Proven ability to train non‑technical users in cross‑cultural settings.
• Experience leading staff in remote locations, organizing, prioritising and delegating tasks.
• Strong customer‑service orientation with analytical and problem‑solving skills.
• Ability to work under pressure on multiple concurrent tasks.
• Vocational training diploma in Computer Technology, Computer Science or equivalent; Bachelor’s degree is a plus.
• High‑level knowledge of VSAT internet technology and related hardware/software installation.

Required skills

• VSAT Internet technology
• Computer hardware installation
• Software application configuration
• ICT systems administration